Hearth turns everyday care moments into shared family updates — and audit-ready records — without adding a single extra task for your staff.
Trusted by 40+ facilities
across New Zealand & Australia
Trusted by leading aged care providers
The Problem
The quality of care residents receive every day is invisible to the families who love them — and undocumented for the regulators who assess you.
Adult children — often spread across cities or overseas — feel disconnected and anxious. This drives complaints, mistrust, and unnecessary calls to nursing stations.
Staff already spend significant time on care notes and compliance reporting. Duplicate admin creates burnout and errors — yet auditors still need better person-centred evidence.
The stories, conversations, and small joys of a resident's final years disappear. Families are left with little record of who their loved one was in this chapter of their life.
How It Works
A caregiver takes a photo or types two sentences from their phone. It takes 30 seconds. That's it — the same effort as a paper care note.
The resident's family sees a warm, human update in their Hearth feed. Primary contacts, siblings, distant relatives — each with the right access level you control.
Each moment is automatically logged with timestamp, staff member, care category, and resident metadata — generating audit-ready reports with one click.
Every moment becomes part of the resident's life story — available to families forever, printable as a memory book, irreplaceable after the resident has passed.
Features
Built specifically for the workflows, compliance requirements, and family dynamics of aged care — not adapted from another sector.
Optimised for quick capture during rounds. Post a moment in under 30 seconds with photo, category tagging, and resident selection. Works offline, syncs when connected.
Define primary contacts, secondary family, POA holders, and estranged relatives with granular permissions. You stay in control of what each person sees.
Generate person-centred care reports, wellbeing assessments, and family communication logs automatically. Meets Health and Disability Commissioner requirements.
Cognitively well residents can answer life-story prompts via a simple tablet interface — capturing memories, family history, and personal stories in their own words.
Older family members who don't use smartphones receive a beautifully formatted weekly email digest. No family member is left out.
When a resident passes, families can order a printed, bound memory book of their loved one's story. A keepsake that means everything — and a revenue stream for your facility.
reduction in family complaint calls after 90 days
more family engagement vs. phone-only communication
saved per staff member per week on documentation
audit pass rate for facilities using Hearth
From the Field
Our family complaint rate dropped dramatically in the first three months. Families feel involved — they're not anxious and calling the nurses' station anymore. It's transformed our relationships.
The compliance angle sold our board. The family engagement angle won over our staff. Honestly, I didn't expect it to be this easy to get everyone on board — the product just makes sense.
When Mum passed, the team gave us the memory book. I sat with my brothers for hours going through it. Those moments they'd captured — we didn't even know about half of them. It meant everything.
Audit prep used to take our clinical team two full days. With Hearth, the reports are generated in minutes. The auditor actually commented that our documentation was the best she'd seen.
Pricing
No setup fees. No lock-in. Scales with your facility size. Corporate group pricing available for 5+ sites.
Get Started
Book a 30-minute demo and we'll show you exactly how it fits into your existing workflows — no commitment required.